Terms and conditions of sale

1 - The parties to the contract:

The Customer refers to any person who books accommodation offered on the website of the Gîtes de France network (hereinafter;s « le Site ») or by mail or by téléphone or in one of the agencies of the réseau Gîtes de France® réfées site https://www.gites-de-france.com/en/le-reseau-gites-de-france. The Customer may only make a booking if he/she is of legal age and authorised to sign contracts for which he/she is responsible.

The Customer will be financially responsible for all his transactions.

The services sold on the Gîtes de France® websites are provided to private individuals. Groups and professionals should contact the Seller directly.

The Seller hereby designates the léservation lée agency, offering rentals and séjours au nom de ses mandants et s’engagant à respecter les dispositions légales applicables dont l’article 68 du décret de 1972 (n°72-678) modifié.

Le étaire » désigne le propriétaire de l’hébergement dans lequel les séjours sont proposés.

2 - Purpose of the contract:

The purpose of these general terms and conditions of sale is to provide a framework for the booking of a day's accommodation in a farmhouse;These guidelines are issued by the Association with territorial jurisdiction, on behalf of the Fédération Nationale Gîtes de France®. Under no circumstances shall the Fédération Nationale Gîtes de France® be held liable in the event of these general terms and conditions of sale being used by third parties or à purposes other than tourism.

3 - The reservation:

Réservation more than 6 months before the séday:

In application of article 68 of the amended décret 72-678 of 20 July 1972, seasonal rental reservations made through an intermediary may not be the subject of any payment more than 6 months prior to the date of entry into the premises. To confirm the stay, the contract must be signed and returned, and the deposit must be paid 6 months before the start of the stay.

Online booking from 6 months before the start date with payment by credit card:

After you have made your selection and clicked on the "book now" or "book online" button, you will be able to pay by credit card; or I'm booking now button, the Customer will be shown a screen summarising the details of the booking. The Customer is then invited to complete a page of personal data, which they validate.

A screen then summarises the specific details contained in the booking contract, the description of the accommodation and these general terms and conditions of sale.

A screen then summarises the specific details contained in the booking contract, the description of the accommodation and these general terms and conditions of sale.

A screen then summarises the specific details contained in the booking contract, the description of the accommodation and these general terms and conditions of sale.

A screen then summarises the specific details contained in the booking contract, the description of the accommodation and these general terms and conditions of sale.

By clicking on the "Confirm" button, the Customer validates and confirms his/her order, declaring that he/she has read and understood the booking contract, the special terms and conditions of sale, the description of the accommodation, and the terms and conditions of sale;The Customer accepts these general terms and conditions of sale and is irrevocably bound by them. Acceptance may not be subsequently challenged. The automatic recording systems set up by the Seller shall be considered as proof of the conclusion of the transaction.

The Customer will receive confirmation of the order by e-mail. This confirmation will set out the essential characteristics of the reservation, its price and the terms of payment. The content of the reservation confirmation is archived by the Seller. It shall be considered as dated proof of the Customer's consent to the reservation.

If the period between the date of reservation and the date on which the day ends is less than 30 days, only payment by bank card is offered to the Customer and the entire day must be paid on reservation.

Reacute;servation without online payment or réservation by téléphone or email:

The Customer may contact the Vendor either via the Website (using a form), by telephone or by e-mail to receive the reservation contract, the special terms and conditions of sale, the description of the accommodation and the general terms and conditions of sale.

In the event of a request from the Site, once you have made your selection and clicked on the "reserve" button or "reserve online" button, you will be able to make a reservation;button, the Customer will be presented with a screen summarising the details of the reservation. The Customer is then invited to complete a page of personal data, which he or she validates. A screen then summarises the specific details contained in the reservation contract.Finally, by clicking on the "validate" button, the Customer agrees to receive the booking contract, the special terms and conditions of sale, the description of the accommodation and the general terms and conditions of sale.

The reservation becomes final upon receipt of a copy of the reservation contract signed by the Customer, which implies, in particular, acceptance of these general terms and conditions of sale and payment of a deposit;The Customer agrees to accept these general terms and conditions of sale and to pay a deposit corresponding to 25% of the rental price of the accommodation, the total cost of the reservation and the premium for any cancellation insurance taken out. If the time between the date of booking and the date of the start of the holiday is less than 30 days, only payment by bank card will be offered to the Customer and the full cost of the holiday must be paid on booking.

With the receipt of payment (deposit or full price of the holiday), the booking agency considers that the Client accepts the terms, conditions and total price of their holiday.

Réservation agency:

In the event of an agency booking, the Seller will provide the Customer with a draft booking contract, the special terms and conditions of sale, the description sheet for the accommodation and these general terms and conditions of sale. The reservation is definitively made after receipt or delivery to the Seller, and before the deadline mentioned on the project, of a copy of the reservation contract signed by the Customer, implying in particular acceptance of these general terms and conditions of sale;These general conditions of sale and the payment of a deposit corresponding to 25% of the rental price of the accommodation, the total cost of the reservation and the cancellation insurance premium, if applicable. If the time between the date of booking and the date of the start of the holiday is less than 30 days, only payment by bank card will be offered to the Customer and the full cost of the holiday must be paid on booking.

With the receipt of payment (deposit or full price of the holiday), the booking agency considers that the Client accepts the terms, conditions and total price of their holiday.

Payment of the balance:

The Customer shall pay the Vendor the balance of the agreed and outstanding service, and this 30 days before the end of the day.

A Customer who has not paid the balance by the agreed date shall be deemed to have cancelled the holiday. From that point on, the service will once again be offered for sale and no refund will be made.

Duration of the stay: The rental contract is concluded for a definitive duration.

The Customer may not, under any circumstances, claim any right to remain in the premises at the end of the stay.

The Customer may not, under any circumstances, claim any right to remain in the premises at the end of the stay.

The Customer may not, under any circumstances, claim any right to remain in the premises at the end of the stay.

The Customer may not, under any circumstances, claim any right to remain in the premises at the end of the stay.

The Customer may not, under any circumstances, claim any right to remain in the premises at the end of the stay.

4 - Incessibility of the contract:

The service contract is concluded intuitu personae and cannot be assigned.

The Customer is prohibited from subletting or making the accommodation available free of charge to a third party, except with the prior agreement of the Owner. Failure to comply with this prohibition will result in the immediate termination of the rental contract to the detriment of the Customer.

5 - Accommodation capacity:

The accommodation contract is drawn up for a specific number of people. If the number of occupants exceeds the accommodation capacity, the Owner may refuse to accept additional Customers. In this case, any amendment or termination of the contract will be considered to be the Customer's initiative.

The erection of tents or the parking of caravans on the grounds of the rented property is also prohibited, except with the prior written agreement of the Owner. Failure to comply with this prohibition will result in the immediate termination of the rental contract to the detriment of the Customer and will not give rise to any reimbursement.

6 - Your pets:

The rental contract and the description sheet specify whether or not the Customer may stay with pets. If the Customer fails to comply with this clause, the Owner may refuse to allow the Customer to stay. In this case, no refund will be made. For self-catering bookings, the Customer is obliged, at the time of booking, to indicate the number of pets that will be accompanying him/her. The description sheet specifies any additional charges that may apply (pet charges, additional deposit, additional swimming package, etc.). The Owner may specify specific care arrangements for pets in the internal regulations displayed in the accommodation:The reservation contract may be terminated to the detriment of the Customer in the event of non-compliance with these conditions. No refund will be made.

7 - Cancellation due to the Customer:

Any cancellation must be notified to the Seller (by email, via the customer account, by post).

a/  The  Customer  benefits  from  cancellation insurance : 

It is advisable to refer to the conditions for reimbursement set out in the insurance contract.

b/ The Customer does not have cancellation insurance:

In the event of cancellation by the Customer, the Vendor will reimburse the Customer, with the exception of the cost of rebooking, as follows:

⮚ cancellation up to and including the 21st day before the start of the day :The amount of the deposit corresponding to 25% of the rent, plus, if the Customer chooses to benefit from it, 25% of the amount of all services directly linked to the stay, will be retained;The balance will be reimbursed if it has been cashed on the date of cancellation.

⮚ cancellation between the 20th and the 8th day inclusive before the start of the holiday: 50% of the amount of the rent and the amount of the services directly linked to the holiday as shown on the description sheet will be retained, if the Customer has chosen to benefit from them;

⮚ cancellation between the 7th and 2nd day inclusive before the start of the second day : 75% of the amount of the rent and the amount of the services directly linked to the stay, as shown on the description sheet, will be retained if the Customer has chosen to benefit from them;

⮚ cancellation the day before or on the day of arrival originally specified in the contract or no-show: no refund will be made.

8 - Interruption of the service by the Customer:

In the event of the Customer interrupting the day, no refund will be made unless the reason for the interruption is covered by the cancellation insurance available to the Customer.

9 - Cancellation due to the Seller:

When, before the start of the session, the Seller cancels the session, it must inform the Customer by registered letter with acknowledgement of receipt. By way of derogation, in the event of cancellation between the 7th day and the day of arrival, notification will be made by telephone and e-mail. The Customer will be reimbursed immediately and without penalty for any sums paid. He will also receive compensation at least equal to the penalty he would have incurred if the cancellation had been his fault on that date.

These provisions do not apply where an amicable agreement is reached with the object of the Customer accepting a substitute day within the Gîtes de France® network offered by the Seller.

10 - Modification of a substantial element by the Seller before the end of the day:

Where, before the date specified for the end of the day, the Seller is obliged to make a change to one of the essential elements of the supply contract, the Customer may, and after having been informed of the change, request the Seller to amend the contract;s have been informed by the Seller by registered letter with acknowledgement of receipt or by dérogation, between the 3rd day and the day of arrival, by telephone and by e-mail :

⮚ either cancel its reservation contract and obtain immediate reimbursement of the sums paid;

⮚ either accept the change or substitution of venues proposed by the Seller: an amendment to the reservation contract specifying the changes made shall then be signed by the parties. Any reduction in price will be deducted from the sums still owed by the Customer and if the payment made by the Customer exceeds the price of the modified service, the excess amount will be returned to the Customer before the end of his stay.

11 - Prevention of the Seller from providing during the course of the day the services set out in the performance contract:

When, during the course of the day, the Seller is unable to provide a significant proportion of the services set out in the reservation contract (other than due to weather conditions such as heavy rain, snow, ice, fire... or any other external event such as strikes, epidemics or local energy shortages) for a period of more than 2 days for a one-week rental period and 3 days for a two-week rental period;a week and 3 days for a rental period of more than a week, the Seller will offer a day in place of the previous day and will bear any additional cost.

If the service accepted by the Customer is of inferior quality, the Seller will reimburse the Customer for the price difference before the end of the service. If the Seller is unable to offer a replacement day or if this is refused by the Customer, the Seller will reimburse the Customer pro rata for the day not consumed.

However, in order to benefit from the above article, the Customer must inform the Seller (by e-mail) immediately, which will allow the Seller to attempt to resolve the difficulty and to make the delay run.

12 - Customer's responsibility:

It is the Customer's responsibility to check that the information provided at the time of registration, or at any other time, is accurate and complete. It is the Customer’s responsibility to ensure that the details they provide when registering are correct and that they will enable them to receive confirmation of their registration. In the event that the Customer does not receive this confirmation, it is the Customer's responsibility to contact the Seller. In order to ensure that the Customer's file is properly followed up, the Customer must immediately inform the Seller of any changes to the information provided at the time of registration.

13 - Seller's liability:

The Seller who offers services to a Customer is the sole interlocutor of this Customer and is responsible to the Customer for the fulfilment of the obligations arising from these General Terms and Conditions of Sale. The Seller cannot be held responsible for fortuitous events, cases of force majeure or the act of any person interfering with the organisation and running of the event.

14 - Absence of rétractation:

For services carried out remotely, the Customer does not benefit from the service contract, in accordance with;Article L221-28 of the Consumer Code relating in particular to the provision of accommodation services supplied on a specific date or for a specific period of time.

15 - Usage de la langue française et primauté du Français:

In accordance with French law 94-664 of 4 August 1994, the offers presented on the Site, intended for French customers, are translated into French. Commercial translations into foreign languages of all or part of the sections appearing on this site may, however, be accessible. The parties agree that the French language version takes precedence over any commercial translations made into another language.

16 - Use of the Site: 

The Site offers bookings for stays in approved accommodation, classified by the local Association on behalf of the Fédération Nationale des Gîtes de France® et du Tourisme Vert. The purpose of the Site is to assist the Customer in the search for accommodation and associated services, and to make the appropriate reservations or any other transaction. Fraudulent use of this Site or use that contravenes these general terms and conditions of sale may result in the Association with territorial jurisdiction refusing access to the services offered on the Site at any time.

The online distribution of information is subject to the same legal regime as traditional distribution. The content of the Site is therefore governed by various texts which confer various rights and duties on the Internet reader. The Vendor and publisher of this site undertakes to comply with the editorial rules in force and to do everything possible to ensure the validity of the information made available to the public. It authorises the reader to print out all or part of the content offered on the site for strictly personal use.

17 - Intellectual property:

The Site is an intellectual work protected by intellectual property rights.The Site as a whole and each of the intellectual property elements of which it is composed (such as, in particular, texts, tree structures, software, databases, photographs, illustrations, sounds, charts, diagrams, logos, trademarks, designs and models) are the exclusive property of the Seller.

The Customer undertakes to respect the Seller's intellectual property rights relating to the Site and its constituent elements, as well as to the various contents offered on the Site. This excludes any reproduction or use for professional, profit-making or mass distribution purposes. The user undertakes not to copy all or part of the Site onto any other medium. Failure to comply with these undertakings constitutes an infringement liable to engage the civil and criminal liability of the offender.

18 - Protection of personal data:

Gîtes de France®  processes,  for  its  own  account,  your  dataées  à characterère personal, under the conditions énoncées in the Confidentiality Policyé available à the following URL address: https://www.gites-de-france-anjou.com

19 - Territoriality of applicable legislation and jurisdictional competence:

The parties agree that these general terms and conditions of sale are governed by French law, including the definition of jurisdiction.

20 - Evidence:

It is expressly agreed that, except in the event of an obvious error by the Seller, the data stored in the Seller's and/or the Owner's information system shall have evidential value in relation to orders placed. Data stored on computer or electronic media by the Vendor shall constitute evidence.If they are produced as evidence by the Vendor in any litigation or other proceedings, they will be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same evidential value as any document that would be tabulated, recorded or kept by the Vendor.

21 - Expression of complaints – Settlement of disputes – Independent customers:

Any complaint regarding the electronic booking procedure may be addressed to the booking agency. Any complaint regarding the state of the premises and/or the state of the description of the day's accommodation must be submitted to the rental agency within three days of entering the premises. Any other notification must be sent to the agency as soon as possible by letter or e-mail.When the Seller, in its capacity as agent, is required to compensate the Customer on behalf of the Owner, the Customer subrogates to the Seller the rights and actions that it holds against the Owner. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous debt.

Médiation : Conformément aux articles L.616-1 et R.616-1of the French Consumer Code, the Customer has the right to use free of charge the mediation service offered by the settlement agency after having exhausted all out-of-court procedures. The dispute resolution entity in force is: SAS CNPM – MEDIATION – CONSOMMATION.  In the event of a dispute, the Customer may submit a complaint on the website: http://cnpm-mediation-consommation.eu  or  by  postal  byécrivant  à  CNPM  -  Médiation  -  Consommation  -  27, avenue de la Libération - 42400 SAINT-CHAMOND

22 - The dates of collection of the séday price:

The Customer will be invited by electronic mail to pay the deposit, corresponding to 25% of the rental amount, plus the total cost of the reservation and the cost of the;cancellation insurance possibly taken out, plus if the Customer chooses to benefit from it, 25% of the amount of all services directly linked to the stay as shown on the description sheet.

The balance is due 30 days before the start of the day: At that time, the Customer will be invited by electronic mail to pay this amount.

The balance is due 30 days before the end of the day: at that time, the Customer will be invited by electronic mail to pay this amount.

The balance is due 30 days before the end of the day: at that time, the Customer will be invited by electronic mail to pay this amount.

For bookings made less than 30 days before the start of the day, the full price of the day will be required on conclusion of the contract.

23 - Prices:

The prices are indicated in each description and correspond to the overall cost of renting the gite for a week, a weekend or a short stay.

24 - Arrival and duration of stay:

The Customer must arrive on the specified day and at the times mentioned on the booking contract or on the acknowledgement of receipt of the booking. In the event of late or delayed arrival or last-minute cancellation, the Customer must notify the Owner whose address and telephone number appear on the rental voucher or description sheet. The reservation contract is concluded for a definitive period. Under no circumstances may the Customer claim any right to remain in the premises at the end of the period.

25 - The state of the premises:

An inventory is drawn up jointly and signed by the Client and the Owner or its representative upon arrival and departure. This inventory is the only reference in the event of a dispute concerning the state of the premises. The Customer is obliged to use the rented property in a reasonable person. The state of cleanliness of the property on the Customer's arrival must be recorded in the inventory of fixtures. The Customer is responsible for cleaning the premises during the rental period and prior to departure. The amount of any cleaning costs is calculated on the basis set out in the description sheet.

26 - The warranty dépôt: 

On the Customer's arrival at their accommodation, the Owner will ask for a guarantee deposit, the amount of which is indicated on the description sheet, unless the Customer has already made this deposit online.After the inventory of fixtures and fittings has been drawn up by both parties, this deposit is returned, less the cost of restoring the fixtures and fittings to their original condition if any discrepancies are found. In the event of early departure (earlier than the times mentioned on the description sheet) preventing the establishment of the éstate of the premises on the same day as the Customer's departure, the guarantee deposit shall be returned by the Owner within a period not exceeding one week.

In the event that the cost of restoring the property to its original condition exceeds the amount of the guarantee deposit, the Customer will be required to make up the difference.

In the event that the cost of restoring the property to its original condition exceeds the amount of the guarantee deposit, the Customer will be required to make up the difference.

30 - Conclusion of the contract:

The reservation becomes effective once the Customer has sent the reservation agency a deposit of 25% of the total amount of the price of the stay with a minimum of one night per room booked and a copy of the reservation contract signed before the date indicated on the front page.The second copy of the booking contract must be retained by the customer. The price is inclusive of all charges as per the description sheet, excluding sétax.

31 - Règlement of the balance:

The balance is à régler to the Seller one month before the début of the séday. In the event of late payment, the Customer is deemed to have cancelled the holiday. The service will then be offered for sale again and no refund will be made. In the event of a booking being made less than 30 days before the start of the event, the full payment will be required at the time of booking. Consumption and additional services not mentioned in the rental contract will be refunded to the Owner at the end of the day.

32 - Arrival:

The Customer must arrive on the day specified and at the times mentioned on the booking contract. In the event of a late or delayed arrival, the Customer must notify the Owner.

The Customer must notify the Owner.

33 - Séday tax:

The séday tax is a local tax which the customer must pay when paying the balance of the séday when the municipality of the accommodation is liable. The collection agency collects it on behalf of the owner and then passes it on to the collector in the relevant inter-municipal authority.

34 - Use of the premises - Insurance:

The Customer must respect the peaceful nature of the premises and use them in accordance with their intended purpose. He undertakes to return the rooms in good condition and is responsible for any damage caused by him: he is required to be insured by a holiday type insurance policy.